Returns & Exchanges
Due to the perishable nature of our artisanal meats and cheeses, we are unable to accept physical returns; however, we are committed to ensuring your satisfaction with every order. If your items arrive damaged or do not meet our quality standards, please contact us within 24 hours of delivery for a full refund or replacement.
Inspect Your Delivery
Upon arrival, immediately check your package for any signs of damage or temperature compromise to ensure the integrity of your gourmet goods.
Document Issues
Take clear photographs of the damaged product and the shipping label, as these are required to process your claim with our quality assurance team.
Contact Customer Support
Email our support team at [email protected] with your order number and the photos of the affected items within one business day.
Receive Resolution
Our team will review your request and issue a store credit, refund, or ship a fresh replacement within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing